Shipping & Store Pick-up for Online Shopping
Small size parcels via Australia Post
2-5* Business Days
Medium to large size parcels via TNT
1-5* Business Days
Store Pickup (QLD stores)
Pick up during store trading hours
- Timeframe estimates are from when the parcel is sent and are business days only.
- Due to current situations of supply/demand and COVID impact, please allow up to one week for us to process your order in our warehouse.
We know how important it is to receive your order quickly and we aim to send your orders out as fast as possible. Due to current situations of supply/demand and COVID impact, please allow up to one week for us to process your order in our warehouse.
Postage & Tracking Your Parcel:
Once your order has been dispatched, you will be emailed a tracking number by our shipping partner (TNT).
Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post and TNT investigations & other uncontrollable factors. We will try our best to ensure you receive your parcel asap.
Please note due to the impact of Covid-19 there may be some circumstances where delays are unavoidable. We reserve the right to extend our delivery times if we are required to close for a period, have decreased staff or have uncontrollable timeframes by a postal service.
Incorrect Information & Failure to Collect
In many instances, once your order has been placed no changes can be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP to email@example.com and quote your online order number, and we will try our best to correct the mistake.
If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
You will be sent an email when your parcel is ready to be picked up at our QLD store you selected in your order. Please ensure to have your order confirmation email ready to show our friendly store member.
Claims & Returns:
It is the Customers responsibility to inspect the goods immediately upon receiving the goods for any short delivery or damage goods.
It is the Customers responsibility to obtain evidence photos or videos of damage prior to unboxing of packaging in order to successfully lodge any claim of damage.
No claims will be recognised unless made within 48 hours of date of receipt of goods.